Terms of service
Terms of Service
Terms and Conditions
This website is operated by AVERENNE. Throughout this site, the terms "we", "our" and "us" refer to AVERENNE. We offer this website, including all information, tools, products and services available, subject to your acceptance of the terms, conditions, policies and notices stated here.
Section 1 - General Conditions
By accepting these Terms and Conditions, you declare that you have reached the legal age in your country or region of residence or that you have given consent to allow a minor under your care to use this site.
You may not use our products for any illegal or unauthorised purposes, nor violate the laws of your jurisdiction while using the Service.
Any violation of these terms may result in the termination of your access to our Services.
Section 2 - Sales Conditions
Our products are exclusively offered online through our website. Some products may have limited quantities and are subject to our return policy, where applicable.
We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, product unavailability or incorrect pricing, subject to applicable consumer law.
The prices of our products may change without notice. We reserve the right to modify or discontinue the Service, or any part of it, at any time.
Price changes will not affect orders already accepted by us, except where permitted by applicable law.
Section 3 - Delivery
We collaborate with third-party suppliers and logistics partners to deliver your orders.
Delivery times may vary depending on your location. Estimated delivery times are provided in our Shipping Policy.
AVERENNE is not responsible for delays caused by circumstances genuinely beyond our reasonable control, subject to applicable consumer protection laws.
Once your order has been dispatched, you will receive a tracking number to monitor your delivery status.
AVERENNE remains responsible for the goods until they are delivered to you or a person designated by you, as required by applicable law.
Section 4 - Returns and Refunds
Our return policy allows eligible return requests within 30 days of receiving your order.
To qualify for a return under our voluntary return policy, the product must be unused, in its original condition and accompanied by proof of purchase.
Return shipping costs for change-of-mind returns are generally the responsibility of the customer, where permitted by law.
Your statutory cancellation rights and rights concerning faulty or incorrectly described goods remain unaffected.
For further information, please refer to our Refund Policy.
For any return or refund requests, please contact us at support@averenne.co.uk.
Section 5 - Liability
We do not guarantee that your use of our website will always be uninterrupted, fast, secure or error-free.
We are not responsible for disruptions caused by circumstances beyond our reasonable control, except where liability cannot lawfully be excluded.
Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.
Your statutory consumer rights remain unaffected.
Section 6 - Intellectual Property
All original content on this website, including texts, images, graphics, logos, branding and design elements, belongs to AVERENNE or its respective licensors and is protected by applicable intellectual property laws.
Any unauthorised reproduction, distribution, modification or commercial use is prohibited without prior written permission from the relevant rights holder.
Section 7 - Changes to the Terms
We reserve the right to update or modify these Terms and Conditions from time to time.
Any changes will be published on this page.
Changes will apply prospectively and will not remove rights already acquired under an existing purchase contract.
We encourage customers to review these Terms periodically.
Section 8 - Contact
For any questions regarding our Terms and Conditions, please contact us by email at:
AVERENNE
United Kingdom